Client Coordinator -- Recruitment Advertising (Virtual) (Work From Home/Telecommute/Virtual)

Feb. 14, 2012

Dallas, TX

Confidential

Michaels Wilder is a full service recruitment marketing and consulting firm specializing in recruiting, new hire integration, training, and retention. At Michaels Wilder, teamwork and collaboration are the expectation, not the exception. We pride ourselves on our unwavering client focus and our ability to produce results with nimbleness, creativity and flexibility. We all expect dedication, partnership and focus from each other to get the job done and exceed our clients' expectations. As a member of our team, you can expect a supportive work environment where your contributions are openly appreciated.

Client Coordinator -- Recruitment Advertising (Virtual)

In our fast-paced business, every role that supports our clients' business needs (in other words, every role) as well as our work process is vital. As our Client Coordinator you will be the primary liaison between the agency, media outlets and your clients, working both independently and collaboratively to successfully manage the day-to-day tactical execution of your clients' recruitment advertising needs.

Why is this critical? Our success depends on three key factors: (1) client satisfaction, (2) maximization of revenue for each transaction through the recommendation of tactical and strategic services, and (3) the high quality of the end product. If the idea of being in the middle of the action -- the person who helps make things happen efficiently and effectively -- appeals to you, consider this essential role.

Client Service and Support:

Manage day-to-day client relationship as it relates to all advertising placements as well as delivery of tactical services.

Provide strong customer service to clients including quick responses to inquiries, proactive suggestions and feedback.

Monitor client satisfaction; identify and escalate client service or account issues immediately to appropriate person.

Proofread creative materials, copy, design and facilitate client approvals in a timely fashion.

Research and prepare client meeting materials.

Media Relations and Negotiations:

Establish good working relationships with vendors and internal departments to foster productive and professional environment.

Consult with client regarding advertising placements and assess opportunities that would enhance the creativity and effectiveness of the end product.

Prepare client quotes, reports and research ensuring completeness and accuracy as well as timely delivery of information.

Analyze media metrics reports and suggest alternatives as needed to ensure client fulfills hiring objectives.

Oversee the production, placement and billing of clients' advertisements into various forms of media (web sites, newspapers, etc.), confirming accuracy and timeliness.

Negotiate contracts and credits on behalf of client with vendors.

Operations Support:

Partner with internal operational resources to ensure correct and timely invoicing of clients. Resolve discrepancies or questions clients may have.

Oversee and coordinate projects within time and scope objectives.

Identify opportunities to improve internal processes/procedures/programs when possible and work in a fiscally responsible manner.

Maintain high levels of efficiency, accuracy and documentation.

Qualifications:

You'll need a keen eye for detail, solid interpersonal skills, the ability to remain calm and focused amidst approaching deadlines as well as the ability to multitask and manage multiple competing priorities with fluid levels of urgency. In addition, we require the following experience and skills:

1-2 years previous experience in the Recruitment Advertising industry; Bachelor's degree in Business, Marketing, Journalism or Communications highly preferred.

Excellent writing skills.

Experience in proofreading a plus!

Polished, credible and professional in all interactions with others, communications, presentations, reports, etc.

Ability to work in a team environment and execute deliverables in a timely, profitable and high quality manner consistently.

Ability to drive results, handle day-to-day work challenges confidently.

Willing and capable of adjusting to multiple demands, shifting priorities, ambiguity, and rapid change without sacrificing quality of performance and/or end product results (multi-task).

Develop innovative approaches and ideas.

Capable of clearly and persuasively articulating and presenting solutions and information.

Ability to successfully complete work duties independently or, if required, with team members.

Ability to communicate and work with difficult personalities and in challenging situations.

Demonstrated high degree of competence and experience in the timely pricing and placement of all advertisements.

Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.

Skilled in Internet research tactics.

Benefits:

We value our employees and honor the fact that each member of our team is an individual, and we offer competitive compensation along with a bonus structure and benefits including health benefits, 401k, and PTO.

If this sounds like the kind of work you would enjoy and the kind of workplace where you would thrive, we'd like to hear from you.

To Apply:

If you believe Michaels Wilder is a fit with your background and career objectives, please submit your resume, along with salary history via email to: mwrecjobs@michaelswilder.com

EOE