International Customer Service Call Center-Dish Network!! (Flushing, Ny)

Feb. 20, 2012

New York, NY

Confidential

For consideration please fill out the application and take the test at : www.mydishcareer.com/queens

Position Details:

DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn't enough.

Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!

Our 11 U.S.-based Call Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.

Customer Service Representatives are responsible for answering inbound sales and customer service calls relating to DISH Network's entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests.

Job Duties & Responsibilities:
MUST be fluent in ENGLISH AS WELL AS one of the following languages:
ARABIC, CHINESE MANDARIN, GERMAN, GREEK, HEBREW, ITALIAN, JAPANESE, KOREAN, POLISH, PORTUGUESE, RUSSIAN, AND VIETNAMESE.
FRENCH/CREOLE, HINDI/URDU, SPANISH, AND TAGALOG ARE NOT REQUIRED LANGUAGES
Address customer concerns and resolve problems to 100% customer satisfaction with one call resolution.
Processing technical and customer service calls relating to satellite television, programming and entertainment services, products, and satellite systems/accessories.
Customer service inquiries regarding technical, billing, and general information requests including escalated customer requests.
Providing good customer service and resolving customer??s concerns by using effective communication and analytical skills within company guidelines.
Selling multiple entertainment products and services as well as hardware systems and accessories.
Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires.
Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc.
Maintaining a professional appearance, behavior, and conduct.
Effectively work with peers in a team focused environment.
The ability to be flexible with your training or work schedule is required, and you must be able to work days, nights, weekends, holidays, and overtime as needed.
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Education & Experience:
High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred.

Skills & Qualifications:
Excellent oral and written communication skills
Proficient with Windows 95 or higher
Ability to work as part of a team
Strong organizational, time management, problem solving and multitasking skills

Additional Information:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
Available to work various schedules including weekends, holidays and evenings.

DISH Network offers our Full Time Customer Service Representatives the following benefits:
Opportunity to make up to a 22% increase within the first year of hire!
Full health benefit package of Medical, Dental, Vision, Health Savings Account and much more
401(k) with matching contributions
Employee stock purchase plan at reduced cost
Profit sharing benefits
Tuition reimbursement
Employee referral program
Paid training
FREE satellite TV system and programming
Tremendous career growth opportunities
Flexible spending options and employee assistance plan

If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!

DISH Network is an Equal Opportunity Employer and a Drug Free Workplace.

For consideration please fill out the application and take the test at : www.mydishcareer.com/queens