Exhibitor Services Representative (Smg- Colorado Convention Center)

Feb. 22, 2012

Denver, CO

Confidential

General Summary:

Assures that exhibitor service orders are correctly processed and properly distributed for the delivery and installation of electrical, telecommunications, water/gas/drains, and Internet to exhibitors and clients. Performs a combination of routine general clerical and administrative tasks and staff the Exhibitor Services desk during the move-in of shows.

Primary Duties and Responsibilities:

Types letters, notices, forms and reports, performs tabulations, and makes copies of individual client orders.

Process credit card payments; issue receipts; and post customer utility orders to the POS system. Sort and file correspondence, forms or other materials submitted to the department. Make accurate mathematical computations concerning charges incurred by Lessee and exhibitors with regards to services, discounts, labor and materials.

Provide information to routine inquiries; collect fees from on-site customers and respond to voicemail in a timely fashion.

Staff the Exhibitor Service desk on the exhibit floor during the move-in hours of Conventions, Trade Shows and Public Consumer Shows.

Insures that set-up is in accordance with customer requirements. Coordinates advanced orders and on-site changes from customers to electricians, the technology department, and the engineers for completion of all installations before during and at the conclusion of all events.

Explain policies and procedures to the customers in a friendly and professional manner.

Finalize Lessee and exhibitor payment requirements and prepare event summaries for routine billing.

Receive and respond to customer complaints and grievances in a professional manner.

Assist in conducting in-depth research and studies, analyze data collected and prepare reports to assist in developing policy regarding rates, procedures and materials for the Exhibitor Services Department.

Other duties as assigned.

Qualifications:

Average typing skills and general office clerical skills. The ability to operate computers and work with basic office systems.

Excellent organizational, planning and inter-personal skills.

Ability to understand and follow written and oral instructions.

Ability to handle multiple tasks efficiently and accurately.

Demonstrated problem-solving and communication skills.

Working Conditions:

While primarily administrative, this position will include extended periods of walking/standing on cement floors and climbing stairs. Some bending and stooping is required to assist with the install of utility services. Must posses the ability to lift objects up to 50 pounds to desk level. Working hours are dictated by the event, and will include irregular night and weekend hours.

Closing Date: March 6, 2012