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Front Desk Supervisor / Front Desk Agent (Fallbrook, Ca)
Feb. 16, 2012
San Diego, CA
Confidential
Position: Front Office Supervisor
Supervisor: Director of Rooms
Department: Front Office FLSA Status: Non-Exempt
Position Summary To supervise and coordinate the activities of all front desk staff. To assist guests with any needs or questions that arise during check-in and checkout.
Essential Functions * Acts as host / hostess by welcoming guests, solving minor problems, and ensuring guests have a great stay.
* Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
* Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
* Assists with preparation of the Front Office budget.
* Generates reports for Front Desk, Engineering, and Housekeeping.
* Performs all accounting duties including posting charges, account settlements, and shift closing.
* Enter data into the computer, including accounting data.
* Oversees the operations of the Front Desk, Reservations, Guest Services, and Switchboard.
* Completes daily and weekly reports for management.
* 1 plus years hospitality experience
* Computer Skills: Works, Excel, Outlook, etc.
* This is a Full Time position
* Compensation: $12.00 Hourly
Position: Front Desk Agent
Supervisor: Front Office Supervisor / Director of Rooms
Department: Front Office FLSA Status: Non-Exempt
Position Summary To assist guests with any needs or questions that arise during check-in and checkout.
Essential Functions * Welcomes guests, solves minor problems, and ensures guests have a great stay.
* Enters data into computer, including some minor accounting functions.
* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
* Solves guest-related problems within scope of authority.
* Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
* Makes hospitality calls for new arrivals nightly.
* Performs all accounting duties including posting charges, account settlements, and shift closing.
* Maintains the front lobby area, ensuring cleanliness at all times.
* Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
* Maintains accurate daily event information. Maintains daily posting of event sheet.
* Maintains supply of informational brochures, flyers, and maps.
* Maintains current knowledge of events in the area, points of interest, and services in the area.
* Inner drive to give amazing Guest Service
* 1 year experience preferred
* Computer Skills: Fluent
* This is a Part Time position
* Compensation: $10.00 Hourly