On-Site Corporate Concierge Position (Raleigh)

Feb. 6, 2012

Raleigh, NC

Confidential

Join the LesConcierges team and enter into one of the most exciting, emerging industries in the world today. . .. lifestyle management and concierge services. Cutting-edge companies rely on LesConcierges to provide personalized VIP service to their employees and top customers. LesConcierges offers a competitive salary, bonus program, 401(k) and excellent career growth opportunities. Our employees enjoy a creative work environment that promotes teamwork.

Position Summary:

The Employee Loyalty Corporate Concierge are responsible for fielding and fulfilling personal and professional requests from the corporate employees, including travel/destination management, dining/entertainment arrangements, gift-buying, meeting/party/special event planning. . The concierge will be stationed onsite accommodating a Monday through Friday work schedule working from 8:30am-5:00pm daily. This position will report directly to their Account Manager, located at a different client site.

Primary Responsibilities:

Handle a wide range of personal requests for employees/clients via phone, email, and in person.

Cultivate professional relationships with client contacts

Handling individual leisure travel vacations and packaging for both short and extended trips

Follow up with clients after completion of requests to promote positive survey returns

Market services onsite in accordance with client guidelines

Maintain up-to-date information on clients profiles as well as vendor information. Thoroughly track client's request(s) in database

Willingness to provide numerous options for clients

Update timely and accurate entries in web based program in accordance with LesConcierges' standards and productivity objectives

Qualifications:

While virtual supervision is always present or available, a high degree of personal motivation is a must to be successful.

Experience in fulfilling or organizing travel requests for clients/customers

Self-motivated, self-starter. High energy! You like challenges and thrive in a fast paced environment

Strong belief in customer service and professionalism. Strong sense of team -- what you can bring to it, and what you need from it

Polished and professional appearance

Must have a concept of 4 customers -- your client contact, your account end users, your teammates, and LesConcierges, and must deliver same high level of customer service to each one

Ability to deliver superior customer service at all times, including high volume periods and be able to multi-task and maintain a calm professionalism even during stressful situations

Proficient in handling individual leisure travel vacations and packages

High volume of Air, hotel, rail, tours, and leisure packages, etc.

International and domestic destination experience needed

Knowledge of preferred vendors and online booking tools

Offer practical information for everyday questions such as offering viable options fitting client's budgetary restraints. High tolerance for mundane questions and repetitive requests

Other duties as assigned

Knowledge of Microsoft Office Suite

Along with a great working environment, LesConcierges offers benefits beginning on the first day of employment that include:

Medical, Dental, Vision

PTO

401K, Flex Spending Accounts, Commuter Programs

Industry benefits, such as discount Museum, Theater, events tickets, and discounted hotel rates.

**TO APPLY: Please submit your resume to the following link:
http://lesconcierges.sayhired.com/ci/apply.shp?for=7C4637F9BE1637B4896FA392416FFC2EF4AEC96D637D3C569F9F6E395AB5D99C

LesConcierges is an Equal Opportunity Employer