Overnight-Shift Corporate Concierge Opportunity (Financial District)

Feb. 21, 2012

San Francisco, CA

Confidential

This opportunity is for candidates ONLY interested in an Overnight-Shift opportunity with us.

Join the LesConcierges team and enter into one of the most exciting, emerging industries in the world today. . .. lifestyle management and concierge services. Cutting-edge companies rely on LesConcierges to provide personalized VIP service to their employees and top customers. LesConcierges offers a competitive salary, bonus program, 401(k) and excellent career growth opportunities. Our employees enjoy a creative work environment that promotes teamwork. Candidates must be available for interviews the morning of February 23, 2012.

Position Summary:

LesConcierges is the leading service provider of integrated travel and concierges services. We are seeking talented corporate concierges for our Overnight-Shift Team with experience dealing with global high-end clients to provide phone service to our client members from our Tele-Center in San Francisco. The Corporate Concierge will focus on providing exceptional, high-touch service assisting customers who call in for; travel arrangements, dining, event planning, research, personal services and beyond. The ideal candidate will embraces change, thrives in a fast-paced environment and has experience providing high level customer service by phone and email. Viable candidates MUST be interested in working our Overnight-Shift with hours starting as early as 9:00PM and up to shift ending as late as 9:00AM.

Primary Responsibilities:

The Corporate Concierge will strive to meet or exceed client objectives of utilization, brand recognition, and customer loyalty. Leverages LesConcierges networks and expertise to the benefit of the customer. Exceeds the expectations of the clients by creating and building experiences that leverage direct/personal knowledge of the client's personality and desires.

The corporate concierge also researches, recommends, and fulfills on customer requirements.

Provide Program Benefit Support, delivering on the client value proposition; process redemptions and statement credits.

Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.

Sharing insight/feedback received through interactions with the client members to the Manager.

Primary delivery channels are phone, email, and web requests.

Qualifications:

3 years concierge, hospitality, travel, hotel, or luxury retail experience with an emphasis on international luxury and hospitality brands.

MUST have the availability to work a flexible schedule in the evening/night-time starting shifts as early as 9:00PM or shifts ending as late as 9:00AM.

Experience working with and servicing executive clients on a global and international basis.

Have an exemplary history of high performance, service quality standards, and delivery.

Strong relationship and people skills are a must.

Ability to work independently and as part of a dynamic team.

Ability to seamlessly handle multiple requests via incoming phone calls and emails.

Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations

Proven excellent phone manner and written communication style.

Expertise in MS Office, email applications, and Internet browsers

Excellent organizational skills

Additional Desired Skills:

Bi-lingual preferred and Multi-lingual is a plus. (Spanish, Mandarin, Japanese, Korean, Turkish, Arabic, French, and Italian)

Along with a great working environment, LesConcierges offers benefits beginning on the first day of employment that include:

Medical, Dental, Vision

PTO

401K, Flex Spending Accounts, Commuter Programs

Industry benefits, such as discount Museum, Theater, events tickets, and discounted hotel rates.

Easy access from BART and MUNI

**TO APPLY: Please submit your resume to the following link:
http://lesconcierges.sayhired.com/ci/apply.shp?for=4B5585C637E53EE9AF2F65006CFA6851B1E244C3F5CD3037B9D8C270788324F5

All candidates MUST complete our automated phone screen in order to be considered for candidacy. Thank you for respecting our screening process and we look forward to speaking to you soon!

Equal Opportunity Employer