Customer Service & Office Assistant -- Internet-Based Yoga Supplies & A (Fremont)

Feb. 17, 2012

Seattle, WA

Confidential

Barefoot Yoga co. is seeking a well-rounded and positive Customer Service & Office Assistant for our Fremont office and warehouse. We are looking for a unique individual -- someone who is dependable, motivated, efficient and personable with superb administrative skills to help keep our retail and wholesale customers happy and to contribute to our office running smoothly. This is an entry-level position.

Primary responsibilities for this position include:

Responding to a high volume of retail and wholesale customer inquiries in a timely manner ensuring that all customer service needs are met (phone and email)

Establishing and maintaining relationships with customers (phone and email)

Cross-selling and suggestive-selling with retail and wholesale customers (phone and email)

Processing retail and wholesale orders (phone, online & with Excel)

Maintaining multiple logs with customer and business related data (a manual process)

Maintaining our systems through accurate data entry and system updates

Assisting Barefoot Yoga Manager

Taking on and seeking out miscellaneous tasks and projects needed to support the company such as warehouse assistance when needed (pick/pack orders & some lifting), cleaning and organizing office, restocking supplies, putting away new products, and product building (to name a few).

Please apply only if you have the following minimum qualifications:

Minimum of 1-year experience in Customer Service in a retail, wholesale or call center environment (Ecommerce and/or apparel/consumer goods environments a big plus)

Minimum of 1-year experience as an Administrative Assistant or working in an office setting

Well-versed in Excel, Word, Outlook, & the Internet (Other helpful but not required tech skills: HTML, Photoshop, Access, Database systems and maintenance experience, Blogspot, Graphic Design, Quickbooks, SEO & Online marketing experience a big plus)

Must have strong typing skills (a typing test and Excel test will be part of the interview process)

Desired qualifications (what we're looking for in a candidate):

Able to handle and prioritize multiple tasks with competing deadlines calmly and happily

Strong organizational and time management skills with consistent accuracy and attention to detail

Skilled at describing product colors, textures, and functions

Excellent verbal and written skills including spelling,editing and proof reading

Highly comfortable and creative with Excel (spreadsheets and formulas) with better than average technical skills and basic computer troubleshooting skills

Customer-focused, with an inherent awareness of current trends and styles

Open-minded and down-to-earth, with a natural ability to relate to co-workers, customers and vendors as a confident and knowledgeable representative

Able to think on your feet and enjoy listening to, analyzing, investigating and solving problems on behalf of our customers and the company

Strong work ethic. Enjoy taking ownership and pride in your work

Openly receptive to feedback and guidance with a desire to learn and improve your skills in the workplace

Able and willing to help with miscellaneous tasks within the company when needed, even if it is taking out the garbage, helping unload a shipment, sweeping, or packing orders

Team player with exceptional communication and interpersonal skills who enjoys working out the kinks in an evolving business setting

A good spotter of waste and operational inefficiencies who can consistently and resourcefully create order out of disorder in regards to work flow

Thick-skinned and not easily offended. Able to communicate when something is bothering you, and not take it personally when something is bothering your co-workers or supervisor

Reliable, discreet, level-headed, neat, mature, giving, loyal, eco-conscious, and sees the big picture

Familiar with the fundamentals of yoga practice (not essential, but helpful)

Pro-active and creative in seeking out sales opportunities for the company

Able to abstain from excessive personal texting, Facebook, and the like during work hours

Interested in growth opportunities

If you enjoy a small, informal, fast-paced and growth-oriented work environment where you would perform several varied tasks throughout the day, and where your success will make an impact on the company, you'll enjoy working at Barefoot Yoga.

Hours: Mon-Fri, 9:00-5:30

About Barefoot Yoga:

In 1996, while studying and practicing yoga in a small town in India for a period of time, the idea for Barefoot Yoga and several of our signature yoga products were born. The company started doing business in San Francisco in 1998. We relocated to Seattle in 2003. We are well-known and established in the global yoga community with a solid reputation for friendly, knowledgeable and helpful customer service, authenticity, and for providing the highest quality yoga products available online and at over 2500 studios and stores worldwide. We are designers, manufacturers, retailers and wholesalers of yoga products and apparel.

To apply, please email us the following:

-A Cover Letter with a few paragraphs describing who you are and why you're interested in this position.

-Your Resume and Salary Requirements

PLEASE NO PHONE CALLS, FAXES OR DROP INS, THANK YOU.