Web Project Manager-Part Time (Dt Portland)

Feb. 16, 2012

Portland, OR

Confidential

TITLE: WEB PROJECT MANAGER (PART TIME)

REPORTS TO: ONLINE & INTERACTIVE COMMUNICATIONS MANAGER

BACKGROUND

Energy Trust of Oregon, Inc. is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural and Cascade Natural Gas.

GENERAL POSITION SUMMARY

The part time web project manager will work closely with Energy Trust's web team, external web developers, program, communications, and customer service staff, and program management contractors to communicate Energy Trust activities via social media channels and to assist in developing and maintaining a large, complex web site that raises awareness and engages customers in Energy Trust programs and services.

The individual in this position will be an integral part of the team responsible for the day to day management and monitoring of Energy Trust branded social media channels and will work independently to generate original content for posting, solicit and edit content from others in the organization and monitor activity on social media accounts. The project manager also works with other members of the web team to manage the web request intake system, ensuring between 1,500 to 2,000 program and organizational web communication projects are delivered each year. The project manager helps prioritize projects requested, changes and requests using content management tools, engages external web development firm for more complex needs, maintains project timelines and provides status communication to internal stakeholders, troubleshoots and resolves issues, gathers and analyzes web analytics, creates/distributes email campaigns and online promotions, and supports the online and interactive communications manager in the development of complex web development projects.

The successful candidate is expected to demonstrate initiative and follow-through, be a clear writer and speaker, be detail-oriented, and experienced in maintaining and developing social media content, web pages, navigation, content, promotions, and other web elements. This individual will be attracted to working in a fast-paced, non-profit environment and being a valued member of a motivated team.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES

Work with online and interactive communications manager to implement social media projects that includes editing, posting and monitoring content on an Energy Trust branded blog, Facebook page, Twitter account and various other video and photo sharing sites. This function will require coordination with program staff, Program Management Contractor staff, Communications & Customer service staff and external contractors to ensure that social media communications align with current activities and organizational objectives.

Assist in management of web request system to ensure program and organizational web communication projects are tracked, prioritized, and delivered. These requests include the creation of new web pages, page edits, page removals, navigation changes, document uploads, and other promotional and communication elements serving program marketing and general communications needs.

Communicate with program staff, Program Management Contractor staff, and Communications & Customer Service staff to define needs and clarify scope of specific requests and initiatives.

Serve as a member of the web team and work in coordination with the online and interactive communications manager to ensure timely delivery of projects.

Engage external web development firm to complete projects when needed, in consultation with online and interactive strategy manager.

Manage and troubleshoot dynamic search tools on the web site allowing customers to identify trade and program ally contractors.

Set-up and deliver online newsletters, customer and trade ally email communications, and other online communication delivery mechanisms.

Support web/online manager with execution of comprehensive web development projects, web application forms interface development, online and social media strategies, and other initiatives.

Collaborate with production manager/graphic designer for images and production of other creative web content needs.

Coordinate with communications team to ensure copy review and content editing as needed.

Gather and analyze analytics related to online marketing and communication activities, and distribute to program marketing and CCS colleagues.

Support Energy Trust program marketing and general communications by executing regular review of web site content and maintaining systems for web updates.

Serve as a subject matter resource for web functions in support of integrated IT systems development, including the improved Customer Relationship Management and email/campaign modules.

Supervise web intern and other CCS staff providing backup delivery for web requests, providing training and oversight work.

Support customer service initiatives identified by the web forms steering committee, customer service and trade ally teams.

Serve as backup in absence of online and interactive communications manager for day-to-day web questions, meetings, and functions.

Perform all functions in a safe and conscientious manner.

SUPERVISORY RESPONSIBILITY

This position may supervise the work of an intern.

POSITION REQUIREMENTS

Minimum of Bachelor's Degree in marketing, communications, information systems, or related field.

At least two years of marketing communications experience with web content management as a primary responsibility.

Experience in the use of social media tools, especially blogging, to communicate and interact with customers on behalf of an organization.

Experience maintaining content and coordinating development on a complex service-delivery web site preferred.

Proficiency in HTML and the use of content management systems to create and manage web content

Experience using web-based email design and distribution platforms

Demonstrated experience managing a high volume of tasks and coordinating work on multiple projects at one time.

Basic knowledge of energy efficiency and renewable energy preferred.

Excellent oral and written communication skills. Highly-detail oriented and conscientious.

Demonstrated commitment to delivering quality customer service in an organizational or agency setting.

Proficient skills in Microsoft Office suite, especially MS Word, MS Excel and MS Powerpoint.

Experience using Sharepoint and content management systems.

Must be a proactive professional who is able to perform in a fast-paced environment, and who can be flexible and responsive to changing needs and priorities.

The above information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Application instructions and application form can be found on our website

Salary commensurate with experience and skill set

Competitive pro-rated benefits package

Applications accepted until Friday, March 9, 2012

Energy Trust of Oregon, Inc. is an equal opportunity employer

www.energytrust.org